Afinah LLC is committed to providing a worry-free shopping experience. If you wish to return an item after receiving it, please carefully read the following policy terms.
- Return Period
You have 30 days from the date of receipt of the item to request a return. Requests submitted after this period may not be processed.
- Return Conditions
To ensure smooth processing, please ensure:
The item is in its original condition, without any obvious damage caused by the customer;
All accessories, parts, and packaging are complete (if applicable);
Provide order information for verification.
- Return Process
Contact us via email or phone within the return period;
We will provide return instructions and any necessary information;
After you send the item back, we will inspect and process it within 5–7 business days of receiving it.
- Refund Policy
The refund will be credited to your original payment method;
After verification, we will initiate the refund process within 3–5 business days;
Refund arrival time may vary depending on the processing speed of the bank or payment platform.
- Shipping Costs
Except for returns due to product issues, for other reasons, the return shipping costs are the responsibility of the user.
- Non-Returnable Items
Return requests may not be accepted in the following situations:
Exceeding the return period
Obvious damage caused by human error
Severely affecting resale value
- Contact Us
To initiate a return or for related inquiries, please contact us:
Email: natianna@afinah.online
Phone: +1 7622603858